Cancellation & Refund Policy

Last updated on 17-12-2023 19:17:49

Thank you for shopping at Nakshtra Nauvari. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience with our products.

Cancellation Policy

1. Order Cancellation:
- Orders can be canceled within 24 hours of purchase. Please contact our customer service team at [customercarenakshtranauvari@gmail.com] or [+91 8411882323 ] to request a cancellation.

2. Customized or Stitched Sarees:
- As our sarees are often customized or stitched to order, cancellations requested after 24 hours may not be possible. However, we will make every effort to accommodate your request depending on the status of production.

 Refund Policy

1. Eligibility for Refunds:
- Refunds will be considered for the following scenarios:
- Defective or damaged products.
- Incorrect items shipped.
- Order cancellation within the 24-hour window.

2. Refund Process:
- Refunds will be processed within 5-6 days of approval.
- The refund will be issued using the same payment method used for the original purchase.

3. Non-Refundable Items:
- Certain items, such as personalized or customized products, may not be eligible for refunds unless they are defective or damaged.

 Returns

1. Return Authorization:
- To initiate a return, please contact our customer service team to obtain a Return Authorization (RA) number.

2. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.

3. Condition of Returned Items:
- Returned items must be in their original condition, unworn, and with all tags and labels intact.

Contact Us

If you have any questions about our cancellation and refund policy, please contact us:

- Email: customercarenakshtranauvari@gmail.com
- Phone: 8411882323